Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

News & Gallery

Articles

U.S. Air Force Airman First Class Makayla Goodson, 28th Operational Medical Readiness Squadron public health technician, left, conducts an ear examination on Airman First Class Elyse Blackburn, 28th OMRS public health technician at Ellsworth Air Force Base, S.D., Jan. 28, 2025. In addition to conducting occupational audiometric evaluations, public health technicians assist in occupational health program and ensures personnel receive appropriate pre-employment, periodic and termination occupational examinations

Feb. 26, 2025

Innovation through Air Force Medicine & Science, 28th Medical Group celebrates 60th Anniversary of the Biomedical Science Corps

ELLSWORTH AIR FORCE BASE, S.D. — This week, January 27-31, 2025, was designated by the Air Force as Biomedical Sciences Corps Appreciation Week, a week to honor the history and recognize the men and women who comprise the BSC and all that they bring to the fight.

These are the instructions on How to Create a DS Logon (Non- CAC Enabled)

Feb. 16, 2022

How to Create a DS Logon With and Without a CAC

Explore our tutorials on the steps to create a DS Logon for the MHS GENESIS Patient Portal.

A team of 28th Medical Group staff learn how to use the new MHS Genesis electronic health record system at Ellsworth Air Force Base, S.D., during the system go-live event April 24, 2021.

April 26, 2021

MHS Genesis "goes live" at 28th MDG

ELLSWORTH AIR FORCE BASE, S.D. — The 28th Medical Group atypically opened its doors on a Saturday, April 24, to launch and celebrate the new MHS Genesis electronic health record system at Ellsworth Air Force Base.

Department of Defense MHS GENESIS

April 26, 2021

Ellsworth medical group transitioning to new electronic health record April 24

ELLSWORTH AIR FORCE BASE, S.D. -- The 28th Medical Group will transition to an electronic health record (EHR), MHS Genesis, on April 24, and officials are urging beneficiaries to check now to ensure they have access to the new site.

Don't forget to keep your family's information up to date in DEERS!